Refund Policy


No refunds or exchanges

Additional non-returnable items: 

Gift cards 
Downloadable software products 

Sale items

Unfortunately sale items cannot be refunded.

Send us an email at if you need assistant.


Most items ship within 7 business days however due to the large volume of orders received, it may take up to 14 business days. Depending on where you live, the time it may take for your product to reach you, may vary. 

Picture This FY/Young Portraits  are not responsible for incorrect or incomplete addresses. The purchaser is responsible for entering correct shipping information. The purchaser is also responsible for making sure that the shipping address entered is a secure address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered to the shipping address. If the shipping company shows the packaged as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination. 

 If a package comes back to us as "undeliverable" or as "insufficient" or "wrong address," the purchaser will be charged for shipping the package to its proper destination (even if the order originally warranted free or reduced shipping). Or, if the purchaser prefers, Picture This FY can issue a refund for that purchase, once our shop receives the item, minus the initial cost of our shipping the goods to you.

Note we cannot be held responsible for delays in shipping due to weather or acts beyond our control.